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Home > Resources > Case Study > Zale Corporation
Fiorano Platform adds glitter to leading jewelry retailer's service delivery
Zales is North America's leading specialty retailer in fine jewelry, watches and diamonds. Known for adopting revolutionary credit plans and convenient online shopping, Zales has driven change and set standards in the jewelry industry since 1924. Zales is part of Signet, the largest specialty retail jeweler in the world.
Fiorano Platform adds glitter to leading jewelry retailer's service delivery
Zales is North America's leading specialty retailer in fine jewelry, watches and diamonds. Known for adopting revolutionary credit plans and convenient online shopping, Zales has driven change and set standards in the jewelry industry since 1924. Zales is part of Signet, the largest specialty retail jeweler in the world.
USE CASE
Legacy integration. Batch process.
BENEFITS
Citizen integrators. Real-time. Fast response
INDUSTRY
Retail
KEY PRODUCT COMPONENTS
Fiorano ESB, Fiorano Microservices
Business Challenge
Over the years Zale's application portfolios had increased in complexity. This required a responsive, consistent infrastructure platform to cater to market and customer requirements in near real-time. It was critical for Zales to move away from their legacy systems of disparate, batch-oriented systems to real time information systems.
With a rapidly expanding client base requiring multiple platforms of delivery, it also had a need to accelerate business through the development and rollout of new products and services.
$1.8 Billion
Revenue
Fiorano microservices architecture enables
rapid digitalization of the Enterprise
improving customer service
Business Challenge
Over the years Zale's application portfolios had increased in complexity. This required a responsive, consistent infrastructure platform to cater to market and customer requirements in near real-time. It was critical for Zales to move away from their legacy systems of disparate, batch-oriented systems to real time information systems.
With a rapidly expanding client base requiring multiple platforms of delivery, it also had a need to accelerate business through the development and rollout of new products and services.
$1.8 Billion
Revenue
Fiorano microservices architecture enables
rapid digitalization of the Enterprise
improving customer service
"Using the Fiorano Platform Zales was able to unlock value from its existing legacy applications, rapidly digitalize its operations and provide a superior customer service experience establishing a competitive edge."
"Using the Fiorano Platform Zales was able to unlock value from its existing legacy applications, rapidly digitalize its operations and provide a superior customer service experience establishing a competitive edge."
Solution
After a detailed evaluation, Zales chose Fiorano over other software providers due to the innovative microservice-centric architecture of the Fiorano Platform that enabled rapid deployment and dramatically improved productivity of existing resources.
With Fiorano's efficient mapping tools and ESB infrastructure, the time taken to deliver new services was significantly reduced, resulting in a notable increase in customer satisfaction.
Solution
After a detailed evaluation, Zales chose Fiorano over other software providers due to the innovative microservice-centric architecture of the Fiorano Platform that enabled rapid deployment and dramatically improved productivity of existing resources.
With Fiorano's efficient mapping tools and ESB infrastructure, the time taken to deliver new services was significantly reduced, resulting in a notable increase in customer satisfaction.
Integrating Legacy applications with Fiorano
Using the Fiorano Enterprise Service Bus Zales team began to replace number of batch/flat file integrations with near real-time integrations. This not only resulted in more timely data updates but greatly reduced dependence of one application on another.
By making use of database triggers and queuing systems like Oracle AQ and SQL Server Service Broker, Zales have been able to quickly build integrations with minimal impact on the hosting applications.
Data transformation and External integrations
Services - Using the service-based features of Fiorano they have been able to quickly expose HTTP and REST-based services to support their integration efforts. A service-based approach to real-time queries insulates an application from the details of data acquisition and reduces application dependence on other systems. Zales found Fiorano to be particularly well suited to rapid service development.
ETL - Data transformation is a key service when dealing with external vendors. Zales have implemented a number of external integrations with Fiorano which allow them to easily work with both incoming and outbound flat files. The advanced transformation and parsing facilities in Fiorano have greatly assisted them in these efforts.
Integrating Legacy applications with Fiorano
Using the Fiorano Enterprise Service Bus Zales team began to replace number of batch/flat file integrations with near real-time integrations. This not only resulted in more timely data updates but greatly reduced dependence of one application on another.
By making use of database triggers and queuing systems like Oracle AQ and SQL Server Service Broker, Zales have been able to quickly build integrations with minimal impact on the hosting applications.
Data transformation and External integrations
Services - Using the service-based features of Fiorano they have been able to quickly expose HTTP and REST-based services to support their integration efforts. A service-based approach to real-time queries insulates an application from the details of data acquisition and reduces application dependence on other systems. Zales found Fiorano to be particularly well suited to rapid service development.
ETL - Data transformation is a key service when dealing with external vendors. Zales have implemented a number of external integrations with Fiorano which allow them to easily work with both incoming and outbound flat files. The advanced transformation and parsing facilities in Fiorano have greatly assisted them in these efforts.
Results
Better Customer Experience: With transactions running in real-time, Zales is able to deliver customer data, transactions and services at the desired speed, resulting in an enhanced customer experience.
Enhanced Capabilities: As a Hybrid Integration platform, Fiorano's architecture is inherently cloud friendly. Zales therefore now has the capability to easily move any of its current and future applications to the cloud and deliver solutions across cloud, on premise and hybrid environments.
Citizen Integrators: Fiorano provides the ability for Zales business users to perform lightweight, self-service data and application integration, a new high-speed approach to integration. "Citizen Integrators" could visually assemble instantly running solutions by drawing application and service nodes on a canvas through drag-and-drop of active Fiorano Microservice components.
Increased Business Agility: Fiorano simplifies application maintenance and new application development, resulting in a digital transformation of the business at Zales.
Results
Better Customer Experience: With transactions running in real-time, Zales is able to deliver customer data, transactions and services at the desired speed, resulting in an enhanced customer experience.
Enhanced Capabilities: As a Hybrid Integration platform, Fiorano's architecture is inherently cloud friendly. Zales therefore now has the capability to easily move any of its current and future applications to the cloud and deliver solutions across cloud, on premise and hybrid environments.
Citizen Integrators: Fiorano provides the ability for Zales business users to perform lightweight, self-service data and application integration, a new high-speed approach to integration. "Citizen Integrators" could visually assemble instantly running solutions by drawing application and service nodes on a canvas through drag-and-drop of active Fiorano Microservice components.
Increased Business Agility: Fiorano simplifies application maintenance and new application development, resulting in a digital transformation of the business at Zales.
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© 2020 Fiorano Software and Affiliates. All Rights Reserved. Privacy Statement | Terms of Use