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Home > Resources > Case Study > Qwest Communication
FioranoMQ® answers call from QC to create Scalable Bill Processing System
Qwest is a leading provider of voice, video and data services across America. It also provides long-distance services and broadband data, as well as voice and video communications globally. It sells its products and services to businesses through various channels.
FioranoMQ® answers call from QC to create Scalable Bill Processing System
Qwest is a leading provider of voice, video and data services across America. It also provides long-distance services and broadband data, as well as voice and video communications globally. It sells its products and services to businesses through various channels.
USE CASE
High speed messaging. Low latency
BENEFITS
Increased reliability
INDUSTRY
Telecommunications
KEY PRODUCT COMPONENTS
Fiorano MQ®
Business Challenge
In the hotly competitive telecommunications industry, providing excellent service isn't enough. You have to continually offer more new services-and bring those services to market faster-than anyone else.
Even the monthly bill that staple of the phone company relationship, isn't immune. Telcos are expected to process billions of calls each month, then tally them for billing purposes accurately and on time using computing systems subject to ever-tighter budgets. Should the company's customer base increase unexpectedly, processing capacity must follow suit-at minimal additional cost.
Jevons Yu, Lead Software Developer for telecom giant Qwest Communications, understood these requirements well. Yu and his Dublin, Ohio-based team designs and develops the long distance billing systems that service Qwest's 4.4 million business and residential customers.
"Our job is to pull the call records from the switch, apply our automated business logic, then send the data on for actual bill creation," he notes, "When additional demand occurs, we are expected to immediately accommodate that load".
4.4 million
Customers serviced
By flexible billing support systems enabled by FioranoMQ®
Business Challenge
In the hotly competitive telecommunications industry, providing excellent service isn't enough. You have to continually offer more new services-and bring those services to market faster-than anyone else.
Even the monthly bill that staple of the phone company relationship, isn't immune. Telcos are expected to process billions of calls each month, then tally them for billing purposes accurately and on time using computing systems subject to ever-tighter budgets. Should the company's customer base increase unexpectedly, processing capacity must follow suit-at minimal additional cost.
Jevons Yu, Lead Software Developer for telecom giant Qwest Communications, understood these requirements well. Yu and his Dublin, Ohio-based team designs and develops the long distance billing systems that service Qwest's 4.4 million business and residential customers.
"Our job is to pull the call records from the switch, apply our automated business logic, then send the data on for actual bill creation," he notes, "When additional demand occurs, we are expected to immediately accommodate that load".
4.4 million
Customers serviced
By flexible billing support systems enabled by FioranoMQ®
"With FioranoMQ®, Qwest was able to provide the degree of flexibility it needed for its billing support systems. Installation was very smooth. Whenever, we have had an issue, Fiorano quickly provided the technical support we needed."
Jevons Yu, Lead Software Developer, Qwest Communications
"With FioranoMQ®, Qwest was able to provide the degree of flexibility it needed for its billing support systems. Installation was very smooth. Whenever, we have had an issue, Fiorano quickly provided the technical support we needed."
Jevons Yu, Lead Software Developer, Qwest Communications
Solution
To accomplish the task, Yu and his associates designed a distributed processing system involving multiple servers that could be pressed into service as needed to provide incremental processing power. It was clear that a Java Messaging Service (JMS) architecture would be the best strategy to couple the disparate elements.
"With JMS we can publish messages that can be used by servers as needed," Yu says. "We can have five servers linked today and add two tomorrow if necessary, without worrying about whether the system can communicate reliably."
A key element of the solution was the selection of a strong software package to create, send, receive and read the Java messages. The Qwest team chose FioranoMQ®, the world's fastest and most scalable Java messaging server. Products of business process integration leader Fiorano Software Inc., FioranoMQ® implements all of the JMS point-to-point and publish/subscribe APIs (Application Programming Interfaces), together with support for security and massive scalability. The result is a communication platform that allows thousands of concurrent connections to the server as well as remote administration, guaranteed message delivery and easy language translation.
Solution
To accomplish the task, Yu and his associates designed a distributed processing system involving multiple servers that could be pressed into service as needed to provide incremental processing power. It was clear that a Java Messaging Service (JMS) architecture would be the best strategy to couple the disparate elements.
"With JMS we can publish messages that can be used by servers as needed," Yu says. "We can have five servers linked today and add two tomorrow if necessary, without worrying about whether the system can communicate reliably."
A key element of the solution was the selection of a strong software package to create, send, receive and read the Java messages. The Qwest team chose FioranoMQ®, the world's fastest and most scalable Java messaging server. Products of business process integration leader Fiorano Software Inc., FioranoMQ® implements all of the JMS point-to-point and publish/subscribe APIs (Application Programming Interfaces), together with support for security and massive scalability. The result is a communication platform that allows thousands of concurrent connections to the server as well as remote administration, guaranteed message delivery and easy language translation.
Reason to choose Fiorano
"Our system involves a number of applications. Some use C++ while others are Java," Yu states. FioranoMQ® provides the native runtime libraries that allow our non-Java applications to talk directly to the server and other JMS clients."
With FioranoMQ®, Qwest was able to provide the degree of flexibility it needed for its billing support systems. "Installation was very smooth. Whenever we have had an issue, Fiorano quickly provided the technical support we needed," Yu says, "Since we began using FioranoMQ® we've added three Windows NT servers to our original three with no problem. FioranoMQ® gives us the interoperability and growth capability we need to take our processing system into the future."
Outcomes of choosing FioranoMQ®
FioranoMQ® implements all of the JMS point-to-point and publish/subscribe APIs (Application Programming Interfaces), together with support for security and massive scalability. The result is a communication platform that allows thousands of concurrent connections to the server as well as remote administration, guaranteed message delivery and easy language translation. Accompanying through the process of pulling the call records from the switch, apply automated business logic, and then send the data on for actual bill creation.
Reason to choose Fiorano
"Our system involves a number of applications. Some use C++ while others are Java," Yu states. FioranoMQ® provides the native runtime libraries that allow our non-Java applications to talk directly to the server and other JMS clients."
With FioranoMQ®, Qwest was able to provide the degree of flexibility it needed for its billing support systems. "Installation was very smooth. Whenever we have had an issue, Fiorano quickly provided the technical support we needed," Yu says. "Since we began using FioranoMQ® we've added three Windows NT servers to our original three with no problem. FioranoMQ® gives us the interoperability and growth capability we need to take our processing system into the future."
Outcomes of choosing FioranoMQ®
FioranoMQ® implements all of the JMS point-to-point and publish/subscribe APIs (Application Programming Interfaces), together with support for security and massive scalability. The result is a communication platform that allows thousands of concurrent connections to the server as well as remote administration, guaranteed message delivery and easy language translation. Accompanying through the process of pulling the call records from the switch, apply automated business logic, and then send the data on for actual bill creation.
Results
Millions of bills managed by its billing support systems were made facile by Fiorano MQ®. This resulted in a communication platform that allows thousands of concurrent connections to the server as well as remote administration, guaranteed message delivery and easy language translation. Automating the process of fetching call records and sending them as data for conversion into bill creation.
Results
Millions of bills managed by its billing support systems were made facile by Fiorano MQ®. This resulted in a communication platform that allows thousands of concurrent connections to the server as well as remote administration, guaranteed message delivery and easy language translation. Automating the process of fetching call records and sending them as data for conversion into bill creation.
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© 2020 Fiorano Software and Affiliates. All Rights Reserved. Privacy Statement | Terms of Use