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Home > Resources > Case Study > Kent County Council Commercial Services
Kent County Council Commercial
Services drives customer
satisfaction with Fiorano
Commercial Services is one of the largest trading organizations of its kind in the UK. Set up nearly by Kent County Council, it has become one of the leading suppliers of products and services to other public organizations, including education establishments, local government, emergency services and the community sector.
Kent County Council Commercial Services drives customer satisfaction with Fiorano
Commercial Services is one of the largest trading organizations of its kind in the UK. Set up nearly by Kent County Council, it has become one of the leading suppliers of products and services to other public organizations, including education establishments, local government, emergency services and the community sector.
USE CASE
Messaging. JMS
BENEFITS
Automated billing. Customer satisfaction
INDUSTRY
Government
KEY PRODUCT COMPONENTS
Fiorano ESB, Fiorano MQ
Business Challenge
Commercial Services had embarked on a project to buy bulk electricity from power generators in the UK, thus securing better pricing, and in turn selling the power to schools, hospitals, various local government offices and services, waste management divisions across many local counties in the UK.
Included in this service was and is to provide automated billing to all their customers. The application that is designed to purchase electricity and invoice customers needed to be automated and have the ability to scale up rapidly due to the fact that Commercial Services has roughly two thousand small sites across the UK that purchase electricity from them, with yearly invoices generated to the tune of £150 mm.
The current system needed to be enhanced, so that such features could be offered remotely to their customers.
£600mm
Value of brokered Services
FioranoMQ provided the messaging technology
to successfully automate billing
application at Commercial Services quickly.
Business Challenge
Commercial Services had embarked on a project to buy bulk electricity from power generators in the UK, thus securing better pricing, and in turn selling the power to schools, hospitals, various local government offices and services, waste management divisions across many local counties in the UK.
Included in this service was and is to provide automated billing to all their customers. The application that is designed to purchase electricity and invoice customers needed to be automated and have the ability to scale up rapidly due to the fact that Commercial Services has roughly two thousand small sites across the UK that purchase electricity from them, with yearly invoices generated to the tune of £150 mm.
The current system needed to be enhanced, so that such features could be offered remotely to their customers.
£600mm
Value of brokered Services
FioranoMQ provided the messaging technology
to successfully automate billing
application at Commercial Services quickly.
Fiorano was selected as it was the only product after an intensive review process via RFQ's and RFP's that demonstrated the project could be done and delivered within a very tight schedule and within budget.
Fiorano was selected as it was the only product after an intensive review process via RFQ's and RFP's that demonstrated the project could be done and delivered within a very tight schedule and within budget.
Solution
The application was required to automatically purchase electricity from the generators, the generators bill KCC (Commercial Services); KCC validates the purchases and then bills the customers for usage. Commercial Services has sold this offering to their current customer base and a major part of the offering was the ability to provide bills in PDF that can be printed out, since 80% of current customers still like to receive their bills in print format.
Fiorano was selected as it was the only product after an intensive review process via RFQ's and RFP's that demonstrated the project could be done and delivered within a very tight schedule and within budget.
Solution
The application was required to automatically purchase electricity from the generators, the generators bill KCC (Commercial Services); KCC validates the purchases and then bills the customers for usage. Commercial Services has sold this offering to their current customer base and a major part of the offering was the ability to provide bills in PDF that can be printed out, since 80% of current customers still like to receive their bills in print format.
Fiorano was selected as it was the only product after an intensive review process via RFQ's and RFP's that demonstrated the project could be done and delivered within a very tight schedule and within budget.
Fiorano Deployment Architecture at Kent County Council
Delivering enhanced services for electricity in time
The additional features could have been done in .Net, but issue was that it would take an inordinately long time to do this in a .Net environment. Due to time over runs from previous projects, and the inability to extend the due date to launch the enhanced services for billing electricity usage, KCC was under huge pressure to develop and deliver the enhanced functions.
Fiorano Message-Driven SOA allows faster application development
Deployment of the Fiorano Platform allowed KCC to become vendor independent of a .Net environment, and now KCC can easily sell more services since it is so easy and fast to develop additional functionality in the application using Fiorano's tactical Message Driven SOA approach to integration and application development.
Fiorano Deployment Architecture at Kent County Council
Delivering enhanced services for electricity in time
The additional features could have been done in .Net, but issue was that it would take an inordinately long time to do this in a .Net environment. Due to time over runs from previous projects, and the inability to extend the due date to launch the enhanced services for billing electricity usage, KCC was under huge pressure to develop and deliver the enhanced functions.
Fiorano Message-Driven SOA allows faster application development
Deployment of the Fiorano Platform allowed KCC to become vendor independent of a .Net environment, and now KCC can easily sell more services since it is so easy and fast to develop additional functionality in the application using Fiorano's tactical Message Driven SOA approach to integration and application development.
Results
KCC can now easily sell more services since it is so easy and fast to develop additional functionality in the application using Fiorano's tactical Message Driven SOA approach to integration and application development. The system now allows KCC to offer flexible billing to all their customers on the fly.
With Fiorano’s microservices based platform technology, KCC can easily connect their system to all their partner systems, capitalizing on the ESB concept.
Results
KCC can now easily sell more services since it is so easy and fast to develop additional functionality in the application using Fiorano's tactical Message Driven SOA approach to integration and application development. The system now allows KCC to offer flexible billing to all their customers on the fly.
With Fiorano’s microservices based platform technology, KCC can easily connect their system to all their partner systems, capitalizing on the ESB concept.
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© 2019 Fiorano Software and Affiliates. All Rights Reserved. Privacy Statement | Terms of Use