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Home > Resources > Case Study > HireRight
Fiorano ESB™ gets the job at HireRight
HireRight is the leading provider of web-based employment screening services. The company's background screening, drug screening and assessment solutions enable organizations worldwide to identify the best candidates. HireRight is preferred due to its technologically advanced, industry-leading offering and superior customer service.
Fiorano ESB™ gets the job at HireRight
HireRight is the leading provider of web-based employment screening services. The company's background screening, drug screening and assessment solutions enable organizations worldwide to identify the best candidates. HireRight is preferred due to its technologically advanced, industry-leading offering and superior customer service.
USE CASE
CCRM Integration
BENEFITS
Customer satisfaction. Retention
INDUSTRY
Service
KEY PRODUCT COMPONENTS
Fiorano ESB
Business Challenge
When HR and security departments at major companies want to be sure of the individuals they're employing, they contact HireRight first. HireRight offers a wide range of employment screening and information verification services including, criminal record checks, employment and education verifications, professional reference checks, credit and motor vehicle record checks, drug screening, and other specialized verification services.
HireRight, an application service provider, delivers its services via the Web, whereby a report on a candidate's background can be provided within a short time and includes real-time access to the progresses in the background process.
HireRight's solutions are highly integrated with the dominant players in the HRIS (Human Resource Information System) market to deliver a seamless and consistent customer experience. HireRight also provides its clients with a high-level of customer support to satisfy the needs of both customers and applicants, keeping track of such interaction using a state-of-the-art CRM system.
200
COUNTRIES
Fiorano ESB rapidly integrated
systems with the CRM to provide customers
real-time information
Business Challenge
When HR and security departments at major companies want to be sure of the individuals they're employing, they contact HireRight first. HireRight offers a wide range of employment screening and information verification services including, criminal record checks, employment and education verifications, professional reference checks, credit and motor vehicle record checks, drug screening, and other specialized verification services.
HireRight, an application service provider, delivers its services via the Web, whereby a report on a candidate's background can be provided within a short time and includes real-time access to the progresses in the background process.
HireRight's solutions are highly integrated with the dominant players in the HRIS (Human Resource Information System) market to deliver a seamless and consistent customer experience. HireRight also provides its clients with a high-level of customer support to satisfy the needs of both customers and applicants, keeping track of such interaction using a state-of-the-art CRM system.
200
COUNTRIES
Fiorano ESB rapidly integrated
systems with the CRM to provide customers
real-time information
"HireRight's development staff was impressed with the ease with which Fiorano ESB installed in their network, its short learning curve, richness of prepackaged adapters, unique debugging capabilities & finally with Fiorano’s responsive support."
Stefano Malnati, VP of Engineering, HireRight
"HireRight's development staff was impressed with the ease with which Fiorano ESB installed in their network, its short learning curve, richness of prepackaged adapters, unique debugging capabilities & finally with Fiorano’s responsive support."
Stefano Malnati, VP of Engineering, HireRight
Solution
Service delivery timelines had to be seriously compressed to achieve a competitive offering at HireRight. Due to Fiorano’s unique architecture and easy-to-use tools, the implementation at HireRight was very quick and effortless.
Standards supported by Fiorano ESB include SOAP, UDDI, HTTP, XML, JMS, J2EE, JDBS, BPEL4WS and many more. Because they are highly distributed within a company and with no single point of failure, ESBs are inherently reliable and highly scalable. What's more, they can be deployed from any physical location across a company's technology network.
Solution
Service delivery timelines had to be seriously compressed to achieve a competitive offering at HireRight. Due to Fiorano’s unique architecture and easy-to-use tools, the implementation at HireRight was very quick and effortless.
Standards supported by Fiorano ESB include SOAP, UDDI, HTTP, XML, JMS, J2EE, JDBS, BPEL4WS and many more. Because they are highly distributed within a company and with no single point of failure, ESBs are inherently reliable and highly scalable. What's more, they can be deployed from any physical location across a company's technology network.
CRM integration with Fiorano ESB
Improving the consistency and the effectiveness of Customer Service was one of the top priorities for HireRight. The company decided to implement one of the leading, on-demand, CRM solutions.
Providing tight and seamless integration between HireRight's internal systems and the new CRM was an essential component of a successful implementation.
With Fiorano ESB, however, the integration's level-of-effort was significantly reduced, and was central in helping produce a deeply integrated business solution.
Ease of use and quick implementation
HireRight's development staff was also impressed with the ease with which Fiorano ESB installed in HireRight's network, the short learning curve, the richness of pre-packaged adapters, the unique debugging capabilities and, last but not least, with the Fiorano's customer support responsiveness.
Unlike complex and expensive integration solutions, Fiorano's integration solution enabled HireRight to achieve immediate tangible benefits for delivering better service to its customers.
CRM integration with Fiorano ESB
Improving the consistency and the effectiveness of Customer Service was one of the top priorities for HireRight. The company decided to implement one of the leading, on-demand, CRM solutions.
Providing tight and seamless integration between HireRight's internal systems and the new CRM was an essential component of a successful implementation.
With Fiorano ESB, however, the integration's level-of-effort was significantly reduced, and was central in helping produce a deeply integrated business solution.
Ease of use and quick implementation
HireRight's development staff was also impressed with the ease with which Fiorano ESB installed in HireRight's network, the short learning curve, the richness of pre-packaged adapters, the unique debugging capabilities and, last but not least, with the Fiorano's customer support responsiveness.
Unlike complex and expensive integration solutions, Fiorano's integration solution enabled HireRight to achieve immediate tangible benefits for delivering better service to its customers.
Results
Using Fiorano ESB, the HireRight development team was able to implement and deploy a working solution in a matter of weeks. With Fiorano ESB, companies can integrate a long list of otherwise incompatible applications and processes–from Web Services and .NET to Enterprise Resource Planning (ERP), J2EE and legacy applications–using reliable, event-driven messaging based on standards-based Service Oriented Architecture (SOA).
The solution has enabled Hire Right to deeply embed the CRM functionalities for case management and issue tracking inside their service delivery process. Hundreds of customer support cases are now processed daily, automatically, drastically reducing the processing time and cost required for dealing with customer interactions.
Results
Using Fiorano ESB, the HireRight development team was able to implement and deploy a working solution in a matter of weeks. With Fiorano ESB, companies can integrate a long list of otherwise incompatible applications and processes–from Web Services and .NET to Enterprise Resource Planning (ERP), J2EE and legacy applications–using reliable, event-driven messaging based on standards-based Service Oriented Architecture (SOA).
The solution has enabled Hire Right to deeply embed the CRM functionalities for case management and issue tracking inside their service delivery process. Hundreds of customer support cases are now processed daily, automatically, drastically reducing the processing time and cost required for dealing with customer interactions.
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© 2020 Fiorano Software and Affiliates. All Rights Reserved. Privacy Statement | Terms of Use