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Home > Resources > Case Study > Connect First
FioranoMQ enables Connect First to sail along with Web-based Call Distribution Platform
Connect First is a leading provider of hosted call center solutions. The Connect First platform provides a complete suite of bundled telephony services including inbound ACD, outbound predictive dialling, call tracking and IVR.
FioranoMQ enables Connect First to sail along with Web-based Call Distribution Platform
Connect First is a leading provider of hosted call center solutions. The Connect First platform provides a complete suite of bundled telephony services including inbound ACD, outbound predictive dialling, call tracking and IVR.
USE CASE
High speed messaging
BENEFITS
High performance inter server messaging
INDUSTRY
Technology
KEY PRODUCT COMPONENTS
FioranoMQ
Business Challenge
The Connect First platform was in the processing of being restructured. One of the areas being re-developed required high speed, high throughput messaging in a highly available model. At its core, the Connect First platform processes telephone calls, so speed and guaranteed delivery of mission critical messaging was absolutely critical to the solution.
99.999%
Uptime guarantee given to clients
Achieved by the FioranoMQ Server deployed in High Availability mode
Business Challenge
The Connect First platform was in the processing of being restructured. One of the areas being re-developed required high speed, high throughput messaging in a highly available model. At its core, the Connect First platform processes telephone calls, so speed and guaranteed delivery of mission critical messaging was absolutely critical to the solution.
99.999%
Uptime guarantee given to clients
Achieved by the FioranoMQ Server deployed in High Availability mode
"Connect First is happy with the decision to partner with Fiorano for this mission critical component of our platform. FMQ has helped our company scale to meet the demands of our clients."
Geoff MINA, CTO, Connect First Inc.
"Connect First is happy with the decision to partner with Fiorano for this mission critical component of our platform. FMQ has helped our company scale to meet the demands of our clients."
Geoff MINA , CTO, Connect First Inc.
Solution
Connect First implemented the Fiorano Messaging Queue to solve the requirements for high performance inter server/process messaging. The FioranoMQ Server was deployed in High Availability mode to help achieve the 99.999% uptime guarantee given to clients.
Solution
Connect First implemented the Fiorano Messaging Queue to solve the requirements for high performance inter server/process messaging. The FioranoMQ Server was deployed in High Availability mode to help achieve the 99.999% uptime guarantee given to clients.
Fiorano Deployment Architecture at Connect First
Fiorano Deployment Architecture at Connect First
Results
With Fiorano, Connect First was able to achieve unprecedented productivity and achieved 99.999% uptime.
Results
With Fiorano, Connect First was able to achieve unprecedented productivity and achieved 99.999% uptime.
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© 2021 Fiorano Software and Affiliates. All Rights Reserved. Privacy Statement | Terms of Use