FioranoMQ enables Connect First to sail along with Web-based Call Distribution Platform

Connect First is a leading provider of hosted call center solutions. The Connect First platform provides a complete suite of bundled telephony services including inbound ACD, outbound predictive dialling, call tracking and IVR.

Business Challenge

The Connect First platform was in the processing of being restructured. One of the areas being re-developed required high speed, high throughput messaging in a highly available model. At its core, the Connect First platform processes telephone calls, so speed and guaranteed delivery of mission critical messaging was absolutely critical to the solution.

99.999%

Uptime guarantee given to clients

Achieved by the FioranoMQ Server deployed in High Availability mode

Business Challenge

The Connect First platform was in the processing of being restructured. One of the areas being re-developed required high speed, high throughput messaging in a highly available model. At its core, the Connect First platform processes telephone calls, so speed and guaranteed delivery of mission critical messaging was absolutely critical to the solution.

99.999%

Uptime guarantee given to clients

Achieved by the FioranoMQ Server deployed in High Availability mode

"Connect First is happy with the decision to partner with Fiorano for this mission critical component of our platform. FMQ has helped our company scale to meet the demands of our clients."

Geoff MINA, CTO, Connect First Inc.

"Connect First is happy with the decision to partner with Fiorano for this mission critical component of our platform. FMQ has helped our company scale to meet the demands of our clients."

Geoff MINA , CTO, Connect First Inc.

Solution

Connect First implemented the Fiorano Messaging Queue to solve the requirements for high performance inter server/process messaging. The FioranoMQ Server was deployed in High Availability mode to help achieve the 99.999% uptime guarantee given to clients.

Solution

Connect First implemented the Fiorano Messaging Queue to solve the requirements for high performance inter server/process messaging. The FioranoMQ Server was deployed in High Availability mode to help achieve the 99.999% uptime guarantee given to clients.

Fiorano Deployment Architecture at Connect First

Fiorano Deployment Architecture at Connect First

Results

With Fiorano, Connect First was able to achieve unprecedented productivity and achieved 99.999% uptime.

Results

With Fiorano, Connect First was able to achieve unprecedented productivity and achieved 99.999% uptime.

FioranoMQ enables Connect First to sail along with Web-based Call Distribution Platform

FioranoMQ enables Connect First to sail along with Web-based Call Distribution Platform

USE CASE

BENEFITS

INDUSTRY

KEY PRODUCT COMPONENTS

USE CASE

BENEFITS

INDUSTRY

KEY PRODUCT COMPONENTS

Business Challenge

Business Challenge

"Connect First is happy with the decision to partner with Fiorano for this mission critical component of our platform. FMQ has helped our company scale to meet the demands of our clients."

"Connect First is happy with the decision to partner with Fiorano for this mission critical component of our platform. FMQ has helped our company scale to meet the demands of our clients."

Solution

Solution

Fiorano Deployment Architecture at Connect First

Fiorano Deployment Architecture at Connect First

Results

Results

Schedule demo

Get In Touch

Download Product

Schedule demo

Get In Touch

Download Product

FioranoMQ enables Connect First to sail along with Web-based Call Distribution Platform

FioranoMQ enables Connect First to sail along with Web-based Call Distribution Platform

Business Challenge

Business Challenge

"Connect First is happy with the decision to partner with Fiorano for this mission critical component of our platform. FMQ has helped our company scale to meet the demands of our clients."

"Connect First is happy with the decision to partner with Fiorano for this mission critical component of our platform. FMQ has helped our company scale to meet the demands of our clients."

Solution

Solution

Fiorano Deployment Architecture at Connect First

Fiorano Deployment Architecture at Connect First

Results

Results

Schedule demo

Get In Touch

Download Product

Schedule demo

Get In Touch

Download Product

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