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    connect-first

    Home > Resources > Case Study > Connect First

    FioranoMQ enables Connect First to sail along with Web-based Call Distribution Platform

    Connect First is a leading provider of hosted call center solutions. The Connect First platform provides a complete suite of bundled telephony services including inbound ACD, outbound predictive dialling, call tracking and IVR.

    FioranoMQ enables Connect First to sail along with Web-based Call Distribution Platform

    Connect First is a leading provider of hosted call center solutions. The Connect First platform provides a complete suite of bundled telephony services including inbound ACD, outbound predictive dialling, call tracking and IVR.

    connect-first

    USE CASE

    High speed messaging

    BENEFITS

    High performance inter server messaging

    INDUSTRY

    Technology

    KEY PRODUCT COMPONENTS

    FioranoMQ

    pdf

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    USE CASE

    High speed messaging

    BENEFITS

    High performance inter server messaging

    INDUSTRY

    Technology

    KEY PRODUCT COMPONENTS

    FioranoMQ

    Business Challenge

    The Connect First platform was in the processing of being restructured. One of the areas being re-developed required high speed, high throughput messaging in a highly available model. At its core, the Connect First platform processes telephone calls, so speed and guaranteed delivery of mission critical messaging was absolutely critical to the solution.

    99.999%

    Uptime guarantee given to clients

    Achieved by the FioranoMQ Server deployed in High Availability mode

    Business Challenge

    The Connect First platform was in the processing of being restructured. One of the areas being re-developed required high speed, high throughput messaging in a highly available model. At its core, the Connect First platform processes telephone calls, so speed and guaranteed delivery of mission critical messaging was absolutely critical to the solution.

    99.999%

    Uptime guarantee given to clients

    Achieved by the FioranoMQ Server deployed in High Availability mode

    "Connect First is happy with the decision to partner with Fiorano for this mission critical component of our platform. FMQ has helped our company scale to meet the demands of our clients."

    Geoff MINA, CTO, Connect First Inc.

    "Connect First is happy with the decision to partner with Fiorano for this mission critical component of our platform. FMQ has helped our company scale to meet the demands of our clients."

    Geoff MINA , CTO, Connect First Inc.

    Solution

    Connect First implemented the Fiorano Messaging Queue to solve the requirements for high performance inter server/process messaging. The FioranoMQ Server was deployed in High Availability mode to help achieve the 99.999% uptime guarantee given to clients.

    Solution

    Connect First implemented the Fiorano Messaging Queue to solve the requirements for high performance inter server/process messaging. The FioranoMQ Server was deployed in High Availability mode to help achieve the 99.999% uptime guarantee given to clients.

    Fiorano Deployment Architecture at Connect First

    cs_connect_first

    Fiorano Deployment Architecture at Connect First

    cs_connect_first

    Results

    With Fiorano, Connect First was able to achieve unprecedented productivity and achieved 99.999% uptime.

    Results

    With Fiorano, Connect First was able to achieve unprecedented productivity and achieved 99.999% uptime.

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