USE CASE

Standards-based messaging. JMS. Low Latency

Business Challenge

Personal identity is a big deal at the University of California, Berkeley. Birthplace of the Free Speech Movement in the 1960's, UC Berkeley cherishes its reputation as a diverse and tolerant institution where ideas are shared and a person's individuality is celebrated.

Identities, as it turns out, are also critical to a subset of this sprawling school: UC Berkeley's Information Services and Technology (IST) division. The department, staffed by 400 technical and administrative staff, is responsible for maintaining the university's CalNet IDs-the database of security identities that allows students, employees and alumni to access various UC Berkeley services.

To handle this critical system, the IST division employs a Sun LDAP database, governed by Microsoft Active Directory. Kerberos protocols are used to provide authentication security. At one time, the complexity of syncing identity data with so many different networks made establishing a new ID number for an employee, student or alumnus a lengthy task. The IST staff realized a faster way was needed to make adds/changes/deletions to the CalNet ID system. Grose said that his staff looked at several other products from leading competitors, but ultimately came back to FioranoMQ. "FioranoMQ had the performance we were looking for and it was a great value. By the end of our analysis, the choice was clear," he noted.

90%

Reduction in turn-around time

Post FioranoMQ^® Implementation

Business Challenge

90%

Reduction in turn-around time

Post FioranoMQ^® Implementation

"FioranoMQ made it possible for users to schedule meetings, post events and more, all in real-time. It allowed University CalNetIds to be issued 90% faster making the process smooth."

Jeff McCullough, CTO, University of California at Berkeley

Solution

Administrating the online identities of 40,000 students, 21,000 employees, and tens of thousands of alumni is no small task. Each CalNet ID gives its user secure Single Sign On (SSO) access to his or her portion of virtually hundreds of disparate computer systems and networks throughout the university. For faculty and staff, the CalNet ID is also their unique employment number used for paychecks, benefit statements and HR work records; for students it is their link to grades, housing and academic files. Finally, each CalNet ID provides a personal entry in the university's online white pages directory.

Karl Grose, the programmer/analyst in charge of IST network security, said batch processing was causing latency issues. In fact, new hires typically received a temporary account number so they could function; several days later their "real" CalNet ID number would be ready. The IST staff realized a faster way was needed to make adds/changes/deletions to the CalNet ID system.

Solution

FioranoMQ eliminates need for complex custom integrations

"We were using IBM Tivoli Director Integrator to synchronize information across all our applications and platforms. There was some support for standards-based messaging, but most of the data syncing was done in non-messaging mode. That meant syncing could take two to three days." One of the connectors in the Tivoli system, as it turned out, was FioranoMQ. "We decided it was time to get our feet wet in messaging, so FioranoMQ was an obvious choice for us to look at," he noted.

FioranoMQ proved its worth by supporting an increasing number of connections. Jeff McCullough, the current principal programmer on CalNet ID, explained that Sun Identity Manager (SIM) now helps automate the provisioning and administration of IDs. "SIM lets people do things like make email address changes themselves," he states. "FioranoMQ has eliminated the custom integration that would have been necessary to connect with SIM."

FioranoMQ enables rapid issue of CalNet Identification numbers

To handle this critical system, the IST division employs a Sun LDAP database, governed by Microsoft Active Directory. Kerberos protocols are used to provide authentication security. At one time, the complexity of syncing identity data with so many different networks made establishing a new ID number for an employee, student or alumnus a lengthy task.
Based on the team's success with Active Directory, it soon established a second customer which enabled CalNet ID users to interface with the university's central calendar. With the strain on UC Berkeley's CalNet ID system growing constantly, (the university recently made the decision to add nearly a half-million alumni accounts) the IST team moved to a High Availability (HA) Linux server system. Several instances of FioranoMQ are being added for the SAN-based file failover portion of the HA/Linux platform.

FioranoMQ eliminates need for complex custom integrations

FioranoMQ enables rapid issue of CalNet Identification numbers

To handle this critical system, the IST division employs a Sun LDAP database, governed by Microsoft Active Directory. Kerberos protocols are used to provide authentication security. At one time, the complexity of syncing identity data with so many different networks made establishing a new ID number for an employee, student or alumnus a lengthy task.
Based on the team's success with Active Directory, it soon established a second customer which enabled CalNet ID users to interface with the university's central calendar. With the strain on UC Berkeley's CalNet ID system growing constantly, (the university recently made the decision to add nearly a half-million alumni accounts) the IST team moved to a High Availability (HA) Linux server system. Several instances of FioranoMQ are being added for the SAN-based file failover portion of the HA/Linux platform.

Results

From the provost down to the administrative staff, FioranoMQ made it possible for users to schedule meetings, post events and more, all in real-time.

"Overall, there has never been a bottleneck handling the upstream information from HR or from the student and alumni systems. If for some reason things get backed up, we can cache messages on the client end to maintain smooth operation," said McCullough. "These days, when a new employee is hired, we can establish the person's CalNet ID pretty much that same morning, versus two to three days in years past.

We expect our number of CalNet IDs to grow to nearly a million over time-and there's no reason to believe FioranoMQ won't handle our needs," concludes McCullogh.

Results

From the provost down to the administrative staff, FioranoMQ made it possible for users to schedule meetings, post events and more, all in real-time.

We expect our number of CalNet IDs to grow to nearly a million over time-and there's no reason to believe FioranoMQ won't handle our needs," concludes McCullogh.

FioranoMQ messaging cuts time needed for changes to UC Berkeley online ids by over 90%

FioranoMQ messaging cuts time needed for changes to UC Berkeley online ids by over 90%

USE CASE

BENEFITS

INDUSTRY

KEY PRODUCT COMPONENTS

USE CASE

BENEFITS

INDUSTRY

KEY PRODUCT COMPONENTS

Business Challenge

Business Challenge

"FioranoMQ made it possible for users to schedule meetings, post events and more, all in real-time. It allowed University CalNetIds to be issued 90% faster making the process smooth."

"FioranoMQ made it possible for users to schedule meetings, post events and more, all in real-time. It allowed University CalNetIds to be issued 90% faster making the process smooth."

Solution

Solution

FioranoMQ eliminates need for complex custom integrations

FioranoMQ enables rapid issue of CalNet Identification numbers

FioranoMQ eliminates need for complex custom integrations

FioranoMQ enables rapid issue of CalNet Identification numbers

Results

Results

Schedule demo

Get In Touch

Download Product

Schedule demo

Get In Touch

Download Product

FioranoMQ messaging cuts time needed for changes to UC Berkeley online ids by over 90%

FioranoMQ messaging cuts time needed for changes to UC Berkeley online ids by over 90%

Business Challenge

Business Challenge

"FioranoMQ made it possible for users to schedule meetings, post events and more, all in real-time. It allowed University CalNetIds to be issued 90% faster making the process smooth."

"FioranoMQ made it possible for users to schedule meetings, post events and more, all in real-time. It allowed University CalNetIds to be issued 90% faster making the process smooth."

Solution

Solution

FioranoMQ eliminates need for complex custom integrations

FioranoMQ enables rapid issue of CalNet Identification numbers

FioranoMQ eliminates need for complex custom integrations

FioranoMQ enables rapid issue of CalNet Identification numbers

Results

Results

Schedule demo

Get In Touch

Download Product

Schedule demo

Get In Touch

Download Product

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