Business Challenge

Aboitiz Power is a vertically integrated company engaged in power generation, distribution and retail electricity services, serving more than 800,000 customers in Philippines. In order to effectively serve such a large customer base, they have maintained a very well defined and distributed IT landscape that spans applications and databases for specific business functions like work assignments, billing, customer care, support and more.

The IT team itself is segregated to manage the distributed systems. A large part of regular job of the IT team at the distribution utilities such as Visayan and Davao was to maintain the data consistency across the IT landscape. Not only was this job resource intensive, but also time consuming and repetitive in nature. Moreover, the constant querying of databases also decreased the overall performance of the systems. To make the organization more agile to respond to current and future needs Aboitz had ambitious plans to introduce new initiatives like mobile based applications for increasing customer satisfaction and improving productivity.

Consumers could then use these applications for viewing and paying bills, lodging complaints, or filing a new service request. Aboitiz staff could effectively provide services to consumers. It became clear to Aboitiz that to leverage the benefits of mobile based digital applications, they would require enterprise-grade middleware.