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Aboitiz Power, a large public sector enterprise in Philippines chose Fiorano to deliver a world-class experience to its 800,000 customers resulting in quicker break evens on project costs, reduced maintenance and low customer expenses and very high customer satisfaction scores.
Aboitiz Power, a large public sector enterprise in Philippines chose Fiorano to deliver a world-class experience to it's 800,000 customers resulting in quicker break evens on project costs, reduced maintenance and low customer expenses and very high customer satisfaction scores.
Business automation, single view of customer
Speed of delivery. Secure by design
Energy
Fiorano Platform
Aboitiz Power is a vertically integrated company engaged in power generation, distribution and retail electricity services, serving more than 800,000 customers in Philippines. In order to effectively serve such a large customer base, they have maintained a very well defined and distributed IT landscape that spans applications and databases for specific business functions like work assignments, billing, customer care, support and more.
The IT team itself is segregated to manage the distributed systems. A large part of regular job of the IT team at the distribution utilities such as Visayan and Davao was to maintain the data consistency across the IT landscape. Not only was this job resource intensive, but also time consuming and repetitive in nature. Moreover, the constant querying of databases also decreased the overall performance of the systems. To make the organization more agile to respond to current and future needs Aboitz had ambitious plans to introduce new initiatives like mobile based applications for increasing customer satisfaction and improving productivity.
Consumers could then use these applications for viewing and paying bills, lodging complaints, or filing a new service request. Aboitiz staff could effectively provide services to consumers. It became clear to Aboitiz that to leverage the benefits of mobile based digital applications, they would require enterprise-grade middleware.
800,000
CUSTOMERS SERVED
Fiorano Platform implements a brokered, peer-to-peer system architecture.
Aboitiz Power is a vertically integrated company engaged in power generation, distribution and retail electricity services, serving more than 800,000 customers in Philippines. In order to effectively serve such a large customer base, they have maintained a very well defined and distributed IT landscape that spans applications and databases for specific business functions like work assignments, billing, customer care, support and more.
The IT team itself is segregated to manage the distributed systems. A large part of regular job of the IT team at the distribution utilities such as Visayan and Davao was to maintain the data consistency across the IT landscape. Not only was this job resource intensive, but also time consuming and repetitive in nature. Moreover, the constant querying of databases also decreased the overall performance of the systems. To make the organization more agile to respond to current and future needs Aboitz had ambitious plans to introduce new initiatives like mobile based applications for increasing customer satisfaction and improving productivity.
Consumers could then use these applications for viewing and paying bills, lodging complaints, or filing a new service request. Aboitiz staff could effectively provide services to consumers. It became clear to Aboitiz that to leverage the benefits of mobile based digital applications, they would require enterprise-grade middleware.
800,000
CUSTOMERS SERVED
Fiorano Platform
implements a brokered, peer-to-peer
system architecture.
Aladino Borja Jr., Vice President for Information Technology talks about how Fiorano facilitated digital transformation at Aboitiz Power Corporation
The ideal solution that Aboitiz was looking for was middleware that would allow:
Real-time database synchronization among multiple internal applications Easy intra-application data transfer with minimum coding efforts Service enablement of specific modules of their business applications Effective change management within the organization
After a careful examination of various integration products in the market, Aboitiz Power Corporation chose Fiorano Platform to serve as the middleware due to its innovative microservice centric architecture that enabled rapid deployment and dramatically improved productivity of existing resources. With Fiorano's efficient mapping tools and platform infrastructure, the time taken to deliver new services was significantly reduced, resulting in a notable increase in customer satisfaction. Soon after the selection, Aboitiz started deploying its applications on the platform. Fiorano consultants designed the first project implementation in 2 different phases:
The ideal solution that Aboitiz was looking for was middleware that would allow:
Real-time database synchronization among multiple internal applications Easy intra-application data transfer with minimum coding efforts Service enablement of specific modules of their business applications Effective change management within the organization
After a careful examination of various integration products in the market, Aboitiz Power Corporation chose Fiorano Platform to serve as the middleware due to its innovative microservice centric architecture that enabled rapid deployment and dramatically improved productivity of existing resources. With Fiorano's efficient mapping tools and platform infrastructure, the time taken to deliver new services was significantly reduced, resulting in a notable increase in customer satisfaction. Soon after the selection, Aboitiz started deploying its applications on the platform. Fiorano consultants designed the first project implementation in 2 different phases:
The second phase of implementation involved digitization through mobile applications. Aboitiz wanted to provide mobile based services to its customers. Through the applications the customers could log and track complaints, pay and view bills, and check their power consumption.
Instead of creating a new backend application server for the mobile applications, Aboitiz's IT team used the Fiorano platform to expose REST-based web services. These services are consumed by the mobile applications created for increasing customer engagement.
The applications also include a location based service from Google APIs which directs the employees of Aboitiz to locate the origin of a complaint. This feature has drastically reduced the time to provide maintenance services as agents get realtime information while on the move. The Platform provides several powerful features that make business process automation simple and quick.
Pre-built database adapters establish data consistency between distributed databases and the MDM implementation of Aboitiz. The data is replicated and updated in real-time as they are connected by a message broker, ensuring zero data loss during the synchronization process.
The second phase of implementation involved digitization through mobile applications. Aboitiz wanted to provide mobile based services to its customers. Through the applications the customers could log and track complaints, pay and view bills, and check their power consumption.
Instead of creating a new backend application server for the mobile applications, Aboitiz's IT team used the Fiorano platform to expose REST-based web services. These services are consumed by the mobile applications created for increasing customer engagement.
The applications also include a location based service from Google APIs which directs the employees of Aboitiz to locate the origin of a complaint. This feature has drastically reduced the time to provide maintenance services as agents get realtime information while on the move. The Platform provides several powerful features that make business process automation simple and quick.
Pre-built database adapters establish data consistency between distributed databases and the MDM implementation of Aboitiz. The data is replicated and updated in real-time as they are connected by a message broker, ensuring zero data loss during the synchronization process.
Increased Data Availability - Real-time updates in distributed databases across the IT landscape of Aboitiz make information readily available to all stakeholders. Complaints are now resolved quickly as the company's staff has access to all necessary information on the go, including the location.
Reduced Maintenance Costs - Aboitiz had separate teams maintaining individual systems and the integrations between these systems. With Fiorano in place, different teams now have a unified view of their entire IT architecture. Increased co-ordination among the teams has made several previous intermediate steps redundant reduced maintenance costs and accelerated time to market.
Increased Customer Satisfaction - With the quick launch of mobile services for its customers, Aboitiz witnessed new levels of customer satisfaction scores leading to a quick Return on Investment and expansion of multiple revenue streams.
Increased Data Availability - Real-time updates in distributed databases across the IT landscape of Aboitiz make information readily available to all stakeholders. Complaints are now resolved quickly as the company's staff has access to all necessary information on the go, including the location.
Reduced Maintenance Costs - Aboitiz had separate teams maintaining individual systems and the integrations between these systems. With Fiorano in place, different teams now have a unified view of their entire IT architecture. Increased co-ordination among the teams has made several previous intermediate steps redundant reduced maintenance costs and accelerated time to market.
Increased Customer Satisfaction - With the quick launch of mobile services for its customers, Aboitiz witnessed new levels of customer satisfaction scores leading to a quick Return on Investment and expansion of multiple revenue streams.
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