Fiorano Technical Support Services enable the Enterprises to increase productivity by providing rapid response and technical assistance to solve production critical issues. It aids in resolving technical glitches and issues that arise while using different Fiorano Integration products. Fiorano Support Services ensures continuous business operation at all time zones/geographic locations throughout the year.
The Fiorano Support portal is a dedicated portal for logging incidents and queries about the products and their usage. Customers can track their requests/queries through a Support Tracking ID provided upon logging a support request. It acts as a committed communication bridge between customers and Fiorano support engineers. It also gives access to the knowledge base.
Fiorano Software Technical Support is designed to provide a proactive approach to resolve the technical issues generated. The customers enjoy the flexibility of three different support bands to choose from:
|Standard Support Package||The Standard support package is designed for customers with support needed only during active business hours i.e. 5 working days in a week with support available over email, telephone or chat.|
|Premium Support Package||Premium Support package caters to business requirements that mandate all week support. Apart from extended support time, you also receive unlimited support cases with an assigned Technical Account Manager.|
|Premium Plus Support Package||The Premium Plus support package is carefully tailored for mission critical business requirements. With a perennial availability of skilled technical resource, every support case is considered with highest priority to ensure the fastest resolution time.|